Porting

You must not deactivate your existing service when porting. Telephone numbers can only be ported while in active service.

You can only withdraw your authority to port a telephone number(s) before the electronic cutover advice has been sent to your current Service Provider, which will be on or after the preferred cutover date specified in the porting application form.

Cleartelecom.net provides no guarantee that it can port your telephone number(s) from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. In this case, you authorize Cleartelecom.net to correct the information and resubmit the request to port your telephone number(s) or dispute the rejection by your current Service Provider. A porting request may also be rejected for other reasons as stated in the Telecommunications Act of 1996.

Cleartelecom.net provides no guarantee that the telephone number(s) will be ported within any specified timeframe. Porting hours of operation are from 9 am to 5.00 pm Monday to Friday, excluding United States holidays. Cutover times can only be initiated at least 3 business days after the porting notification advice is sent by Cleartelecom.net to your current Service Provider.

In the event of a port, withdrawal or reversal, Cleartelecom.net is not responsible for any period of an outage that may occur.

You may have outstanding contractual obligations and or port-out costs owed to your current Service Provider. Cleartelecom.net is not liable for any cost that may occur with your current Service Provider.

Only your telephone number(s) will be transferred to Cleartelecom.net. This may result in the loss of any value-added services that are associated with the service provided by your existing Service Provider (e.g. Voicemail, line hunting, fax etc).

If you wish to port your telephone number(s) from Cleartelecom.net to another Service Provider, then you must contact the new Service Provider.

Cleartelecom.net reserves the right to charge a fee for porting your telephone number(s) to or from Cleartelecom.net.

Local Number Portability (LNP) does not guarantee you can keep your telephone number(s) if you move to a different

geographic location and attempt to port your telephony number(s) to a PSTN or fixed-line service.

The porting of your number(s) will be conducted in conjunction with the Federal Communications Commission’s North American Numbering Plan, in line with the Telecommunications Act of 1996. The conditions set by the Federal Communications Commission, to allow for number portability, are in the Number Portability Administration Center Number Portability Best Practices and North American Numbering Plan.

Porting from Cleartelecom.net to another Service Provider will be conducted per the Federal Communications Commission’s conditions, following the Number Portability Administration Center Number Portability Best Practices, North American Numbering Plan and any other bilateral arrangements.

The porting of your telephone number(s) will be subject to the terms and conditions of the standard form of agreement, with the losing Service Provider.

For Cleartelecom.net to port your telephone number(s) you must complete and electronically sign the Local Number Portability (LNP) Letter of Authority (LOA) and or, the Non-Geographic Number Portability (NGNP) Letter of Authority (LOA). Additionally, a copy of a recent invoice from the losing Service Provider. This must be within the last 30 days and state the full account details and number(s) that are attempting to be ported, must be uploaded to the porting form inside the customer portal.

Per the Federal Communications Commission number portability conditions, a request for porting shall be deemed invalid if:

– The number(s) is in an invalid format.

– The porting acceptance form is incomplete.

– The details supplied are incorrect with the losing Service Provider.

– The number(s) is in an inactive state or service.

The Letter of Authority for LNP and NGNP are only valid for 30 days from the date of submission.

If your telephone number(s) are inactive at the time of the porting number/s will not be able to port out.

Cleartelecom.net is not responsible for settling your final account with your current Service Provider, porting of your number(s) will not automatically close your account.

Monthly access subscription fees and call charges are applicable on the submission of the porting.

Note: this document only outlines critical information summary in addition to Cleartelecom.net Voip Services Agreement